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KINDERCARE EDUCATION - GREAT BRIDGE

Inspection · 2024-05-10

Date
2024-05-10
Complaint Related
No
Licensing Inspector
Adrianna Walden
(757) 404-2487
SHSIA monitoring inspection of an approved subsidy vendor to determine compliance with current subsidy requirements regarding the health and safety of children and to promote quality standards for the children in their care.
No

Areas Reviewed

8VAC20-780 Administration.
8VAC20-780 Staff Qualifications and Training.
8VAC20-780 Physical Plant.
8VAC20-780 Staffing and Supervision.
8VAC20-780 Programs.
8VAC20-780 Special Care Provisions and Emergencies
8VAC20-780 Special Services.
8VAC20-820 THE LICENSE.
8VAC20-820 THE LICENSING PROCESS.
8VAC20-820 HEARINGS PROCEDURES.
8VAC20-770 Background Checks (8VAC20-770)
20 Access to minor?s records
22.1 Background Checks Code, Carbon Monoxide
63.2 Child Abuse & Neglect

Inspector Notes

A monitoring inspection was conducted on 05/10/2024 in addition to an investigation in response to a self-reported incident regarding allegations in the area of behavioral guidance. A tour of the facility was conducted, in addition to a record review and interviews with staff. The Inspector reviewed children and staff records, along with any requested program records submitted by the facility to determine if required documentation was complete. Information gathered during the inspection determined non-compliance(s) with applicable standards or law and violations were documented on the violation notice issued to the program.

Violations

4
Standard 8VAC20-780-400-B
Based on interviews and record review the center did not ensure when behavioral guidance is used it was constructive in nature, age and stage appropriate, and shall be intended to redirect children to appropriate behavior and resolve conflicts.
Evidence:
1. It was reported by multiple staff that they have heard Staff #2 use aggressive language toward children.
a. The tone of voice used by Staff #2 was described as " very aggressive, demanding, unkind, screaming and has scared children."
2. Staff #2 had a written coaching for her behavior on 01/13/2023 being in direct conflict with the center's "positive child guidance and respect for children policies."
3. Management confirmed Staff #2 had been verbally coached on her tone used with children on several occasions.
Plan of Correction: -Review positive guidance policy with all staff
-Coach and retrain positive behaviors with all staff
-Coach and retrain mandated reporting with all staff
-Management will hold staff meetings monthly
-Staff #2 was terminated based on licensing and internal investigation
Standard 8VAC20-780-410-1
Based on interview and record review the center did not ensure children were not rough handled.

Evidence:
1. On 01/13/20923 Staff #2 received a written coaching for pulling child #3 by the arm into the bathroom and screaming in his face for hitting her with a shoe.
Plan of Correction: -Review positive guidance policy with all staff
-Coach and retrain positive behaviors with all staff
-Coach and retrain mandated reporting with all staff
-Management will hold staff meetings monthly
-Staff #2 was terminated based on licensing and internal investigation
Standard 8VAC20-780-410-6
Based on interview the center did not ensure staff did not use verbal demeaning remarks to children.
Evidence:
Staff interviews confirmed staff #2 used remarks that were verbally demeaning to children in her care.
a. It was reported Staff #2 called a child weird.
b. It was reported Staff #2 called another child "retarded."
c. It was reported Staff #2 got in a child's face and screamed, "I am the boss."
Plan of Correction: -Review positive guidance policy with all staff
-Coach and retrain positive behaviors with all staff
-Coach and retrain mandated reporting with all staff
-Management will hold staff meetings monthly
-Staff #2 was terminated based on licensing and internal investigation
Standard 8VAC20-780-560-F
Based on observation the center did not ensure there was a menu listing foods to be served for meals and snacks during the current one-week period.
Evidence:
The center had a menu posted in the front lobby that was dated for the following week. 05/13 - 05/17/2024. the current one-week period was not posted.
Plan of Correction: -Post menu at end of business on Friday's
View original record on Virginia Department of Social Services