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Bon Secours Family Center @ Memorial Regional Medical Center

Inspection · 2022-01-10

Date
2022-01-10
Complaint Related
No
Licensing Inspector
Jaime Harris
(804) 807-3278
SHSIA monitoring inspection of an approved subsidy vendor to determine compliance with current subsidy requirements regarding the health and safety of children and to promote quality standards for the children in their care.
No

Areas Reviewed

8VAC20-780 STAFF QUALIFICATIONS AND TRAINING.
8VAC20-780 STAFFING AND SUPERVISION.
8VAC20-780 PROGRAMS.
8VAC20-820 THE LICENSE.
8VAC20-820 THE LICENSING PROCESS.

Inspector Notes

This inspection was conducted by licensing staff using an alternate remote protocol, including telephone contacts, documents review, and interviews.

An unannounced monitoring inspection was initiated January 10, 2022 and concluded January 27, 2022. A self-reported incident was received by the department regarding allegations in the area of forbidden actions. The director was contacted by telephone to conduct the investigation. The inspector emailed the director a list of documentation required to complete the investigation.

The evidence gathered during the investigation did not support the self-report of non-compliance with standards or law. Any violations not related to the self-report but identified during the course of the investigation can be found on the violation notice.

Please complete the ?plan of correction? and ?date to be corrected? for each violation cited on the violation notice and return it to me within 5 business days from today. Please specify how the deficient practice will be or has been corrected. Your plan of correction should contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventative measures. Please do not use staff names; list staff by positions only.

Violations

1
Standard 8VAC20-780-400-B
Based on staff interviews, the center failed to use behavioral guidance that was constructive in nature, age and stage appropriate, and be intended to redirect children to appropriate behavior and resolve conflicts.
Evidence: 1. Interviews with staff and administration confirmed that Staff #1 was verbally aggressive to children in care in the preschool room, using a harsh tone, raised voice and language such as "stop that right now," "get over here," "this is ridiculous, I don't understand why you guys aren't sitting still" and "I'm coming over there if you don't stop." 2. Administration acknowledged they were working with Staff #1 on her tone and using age and stage appropriate language with the children.
Plan of Correction: Due to Staff 1 no longer working in our programs, we are unable to provide additional training to that staff member beyond the original performance improvement plan and mandatory trainings regarding appropriate tone and supportive guidance that had already been completed. We will put all remaining staff members through a series of trainings to ensure they fully understand both the importance of appropriate and constructive use of behavioral guidance and the importance and requirement of their role in supporting the growth and development of the children by reporting any observations of inappropriate tone or lack of supportive guidance at any time to the center administration.
View original record on Virginia Department of Social Services