Inspection · 2025-05-21
Date
2025-05-21
Complaint Related
Yes
Licensing Inspector
Pamela Sneed
(804) 629-2691
(804) 629-2691
SHSIA monitoring inspection of an approved subsidy vendor to determine compliance with current subsidy requirements regarding the health and safety of children and to promote quality standards for the children in their care.
No
Areas Reviewed
8VAC20-780 Programs
63.2-1509 Mandated Reporting
Inspector Notes
An unannounced inspection was initiated on 5/21/25 and completed on 6/12/25 in response to a complaint received by the licensing office on 5/20/25 relating to allegations of forbidden actions. This inspection included document review, observations and interviews. The preponderance of evidence gathered during the investigation supports the allegations; therefore, the complaint is determined to be valid. Information gathered during the inspection determined non-compliance with applicable standards or law and the violations are documented on the violation notice issued to the program.
Please complete the plan of correction (POC) and date to be corrected sections for each violation cited on the violation notice. Specify how the violation will be or has been corrected. Submit your POC within five (5) business days from today, which will be the close of business on 7/1/25. A POC submitted after this date will not appear on the public website.
Violations
6Standard 63.2-1509-A
Systemic deficiency.
Center staff, who are mandated reports, that suspects abuse or neglect of a child, shall report the matter immediately to the local department of the county or city wherein the child resides or wherein the abuse or neglect is believed to have occurred or to the Department's toll-free child abuse and neglect hotline.
Between October 2024-May 2025, the staff observing Staff #1 physically punish children did not fulfill their mandated reporter obligations and immediately report these concerns at the time of occurrence.
Center staff, who are mandated reports, that suspects abuse or neglect of a child, shall report the matter immediately to the local department of the county or city wherein the child resides or wherein the abuse or neglect is believed to have occurred or to the Department's toll-free child abuse and neglect hotline.
Between October 2024-May 2025, the staff observing Staff #1 physically punish children did not fulfill their mandated reporter obligations and immediately report these concerns at the time of occurrence.
Plan of Correction: Two Birds immediately self-reported a concern as soon as it was raised by a staff member to Two Birds regarding Staff #1. Sta #1 was immediately placed on administrative leave and has subsequently been terminated. Two Birds policies and procedures, which are reviewed with all staff upon hire, include detailed
information on various ways in which to report a concern. Two Birds is reviewing these protocols regarding immediate and mandated reporting with all staff . Two Birds is also mandating that all employees repeat Child Abuse and Neglect Recognition and Reporting / mandated reporter training and is facilitating discussions with staff regarding reportable behavior. Such training will be repeated on a regular basis.
May 21, 2025 ? Staff #1 placed on administrative leave
May 22, 2025 ? Staff #1 terminated
Ongoing throughout July and August ? protocol review with all staff , retraining across appropriate and inappropriate interactions, mandated reporting, and facilitated group discussions
information on various ways in which to report a concern. Two Birds is reviewing these protocols regarding immediate and mandated reporting with all staff . Two Birds is also mandating that all employees repeat Child Abuse and Neglect Recognition and Reporting / mandated reporter training and is facilitating discussions with staff regarding reportable behavior. Such training will be repeated on a regular basis.
May 21, 2025 ? Staff #1 placed on administrative leave
May 22, 2025 ? Staff #1 terminated
Ongoing throughout July and August ? protocol review with all staff , retraining across appropriate and inappropriate interactions, mandated reporting, and facilitated group discussions
Standard 8VAC20-780-400-A
In order to promote a child's physical, intellectual, emotional, and social well-being and growth, staff shall interact with the children and one another to provide needed help, comfort and support to include respecting differences in cultural, ethnic and family backgrounds.
On or about 5/14/25, staff observed Staff #1 interact with Child #13 in a demeaning and disrespectful manner, failed to promote the child's well-being including when a decision was made to change the child's clothing in an effort to reduce the demeaning interactions rather than report Staff #1's inappropriate interactions to management.
On or about 5/14/25, staff observed Staff #1 interact with Child #13 in a demeaning and disrespectful manner, failed to promote the child's well-being including when a decision was made to change the child's clothing in an effort to reduce the demeaning interactions rather than report Staff #1's inappropriate interactions to management.
Plan of Correction: Two Birds immediately self-reported as soon as Two Birds was made aware of any concerns regarding Staff #1?s interactions with children. Staff #1 was immediately placed on administrative leave and has subsequently been terminated. Two Birds is installing cameras in all classrooms and studio spaces used by children. Teasing and demeaning interactions are explicitly prohibited in Two Birds? policies and procedures. Two Birds is mandating additional training on inclusivity and reporting requirements. Such training will be repeated on a regular basis.
May 21, 2025 ? Staff #1 placed on administrative leave
May 22, 2025 ? Staff #1 terminated
July 25, 2025 ? Cameras installed
Ongoing throughout July and August ? retraining across appropriate and inappropriate interactions, mandated reporting, inclusivity and facilitated group discussions
May 21, 2025 ? Staff #1 placed on administrative leave
May 22, 2025 ? Staff #1 terminated
July 25, 2025 ? Cameras installed
Ongoing throughout July and August ? retraining across appropriate and inappropriate interactions, mandated reporting, inclusivity and facilitated group discussions
Standard 8VAC20-780-410-1
Systemic deficiency.
The following actions or threats thereof are forbidden to include physical punishment, striking, roughly handling, binding or tying a child.
Between October 2024-May 2025, Staff #1 was observed by other staff physically punishing children ages 2-3 years old by physically striking and roughly handling them on a daily and ongoing basis. Children were hit and smacked on their face/head, arms, legs and in the mouth. On or about 11/14/2024, Child #2, was made to hit themself in the face by Staff #1 using the child's hand to hit the child in the face. Children were grabbed, pushed, pulled and yanked by their hands, arms, clothing and hair. During outside walks, the walking rope would often be wrapped tightly multiple times around the children's upper arm if they were not listening and it would be removed before entering the school. Children were picked up by the back of their shirts/collars lifting their feet from the floor. On at least two occasions, Child #1 and Child #4 were lifted by their shirt/collar with their feet as high as Staff #1's waist. In all situations children reacted by crying and screaming.
The following actions or threats thereof are forbidden to include physical punishment, striking, roughly handling, binding or tying a child.
Between October 2024-May 2025, Staff #1 was observed by other staff physically punishing children ages 2-3 years old by physically striking and roughly handling them on a daily and ongoing basis. Children were hit and smacked on their face/head, arms, legs and in the mouth. On or about 11/14/2024, Child #2, was made to hit themself in the face by Staff #1 using the child's hand to hit the child in the face. Children were grabbed, pushed, pulled and yanked by their hands, arms, clothing and hair. During outside walks, the walking rope would often be wrapped tightly multiple times around the children's upper arm if they were not listening and it would be removed before entering the school. Children were picked up by the back of their shirts/collars lifting their feet from the floor. On at least two occasions, Child #1 and Child #4 were lifted by their shirt/collar with their feet as high as Staff #1's waist. In all situations children reacted by crying and screaming.
Plan of Correction: Two Birds immediately self-reported a concern regarding Staff #1 as soon as it was raised to Two Birds by a staff member. Staff #1 was immediately placed on administrative leave and has subsequently been terminated. Two Birds is installing cameras in all classrooms and studio spaces used by children. Two Birds has made a clinically trained counselor available to any potentially impacted child and their family. Two Birds has partnered with a clinically trained counselor to work with classrooms, support coaching and teaching practices, and provide a resource to both families and staff . Verbal and physical discipline is explicitly
prohibited in Two Birds? policies and procedures. Two Birds is conducting retraining with all employees regarding appropriate and inappropriate physical interactions with children as well as positive behavior reinforcement. Two Birds is also mandating that all employees repeat Child Abuse and Neglect Recognition
and Reporting / mandated reporter training and is facilitating discussions with staff regarding reportable behavior. Such training will be repeated on a regular basis.
May 21, 2025 ? Staff #1 placed on administrative leave
May 22, 2025 ? Staff #1 terminated
July 25, 2025 ? Cameras installed
June 30 and July 1, 2025 ? counselor available to potentially impacted families
July, August and September, 2025 with ongoing needs to be re-evaluated at that time ? partnership with counselor
Ongoing throughout July and August ? retraining across appropriate and inappropriate interactions, mandated
reporting, and facilitated group discussions
prohibited in Two Birds? policies and procedures. Two Birds is conducting retraining with all employees regarding appropriate and inappropriate physical interactions with children as well as positive behavior reinforcement. Two Birds is also mandating that all employees repeat Child Abuse and Neglect Recognition
and Reporting / mandated reporter training and is facilitating discussions with staff regarding reportable behavior. Such training will be repeated on a regular basis.
May 21, 2025 ? Staff #1 placed on administrative leave
May 22, 2025 ? Staff #1 terminated
July 25, 2025 ? Cameras installed
June 30 and July 1, 2025 ? counselor available to potentially impacted families
July, August and September, 2025 with ongoing needs to be re-evaluated at that time ? partnership with counselor
Ongoing throughout July and August ? retraining across appropriate and inappropriate interactions, mandated
reporting, and facilitated group discussions
Standard 8VAC20-780-410-2
The following actions or threats thereof are forbidden: The enclosure in a small confined space or any space that the child cannot freely exit himself.
Between March 2025-May 2025, Staff #1 was observed by other staff lifting Child #4 by their shirt and putting the child in the classroom closet, shutting the closet door and walking away for approximately 1 minute before returning, opening the door and allowing the crying child out. This was also reported by another child in the class to their parent.
Between March 2025-May 2025, Staff #1 was observed by other staff lifting Child #4 by their shirt and putting the child in the classroom closet, shutting the closet door and walking away for approximately 1 minute before returning, opening the door and allowing the crying child out. This was also reported by another child in the class to their parent.
Plan of Correction: Two Birds immediately self-reported as soon as Two Birds was made aware of any concerns regarding Staff #1?s interactions with children. Staff #1 was immediately placed on administrative leave and has subsequently been terminated. Two Birds is installing cameras in all classrooms and studio spaces used by children. Two Birds has made a clinically trained counselor available to any potentially impacted child and their family. Two Birds has partnered with a clinically trained counselor to work with classrooms, support coaching and teaching practices, and provide a resource to both families and staff . Physical and
psychological discipline are explicitly prohibited in Two Birds? policies and procedures. Two Birds is conducting retraining with all employees regarding positive behavior reinforcement and appropriate and inappropriate interactions with children. Two Birds is also mandating that all employees repeat Child Abuse
and Neglect Recognition and Reporting / mandated reporter training and is facilitating discussions with staff regarding reportable behavior. Such training will be repeated on a regular basis.
May 21, 2025 ? Staff #1 placed on administrative leave
May 22, 2025 ? Staff #1 terminated
July 25, 2025 ? Cameras installed
June 30 and July 1, 2025 ? counselor available to potentially impacted families
July, August and September, 2025 with ongoing needs to be re-evaluated at that time ? partnership with counselor
Ongoing throughout July and August ? retraining across positive behavior reinforcement, appropriate and inappropriate interactions, mandated reporting and facilitated group discussions
psychological discipline are explicitly prohibited in Two Birds? policies and procedures. Two Birds is conducting retraining with all employees regarding positive behavior reinforcement and appropriate and inappropriate interactions with children. Two Birds is also mandating that all employees repeat Child Abuse
and Neglect Recognition and Reporting / mandated reporter training and is facilitating discussions with staff regarding reportable behavior. Such training will be repeated on a regular basis.
May 21, 2025 ? Staff #1 placed on administrative leave
May 22, 2025 ? Staff #1 terminated
July 25, 2025 ? Cameras installed
June 30 and July 1, 2025 ? counselor available to potentially impacted families
July, August and September, 2025 with ongoing needs to be re-evaluated at that time ? partnership with counselor
Ongoing throughout July and August ? retraining across positive behavior reinforcement, appropriate and inappropriate interactions, mandated reporting and facilitated group discussions
Standard 8VAC20-780-410-6
The following actions or threats thereof are forbidden to include verbal remarks which are demeaning to the child.
Staff #1 was observed by other staff interacting with a 2-year-old child in a manner that was demeaning in an adjacent classroom. On or about 5/14/25, Staff #1 made repeated demeaning and teasing comments throughout the day about Child #13's choice of clothing.
Staff #1 was observed by other staff interacting with a 2-year-old child in a manner that was demeaning in an adjacent classroom. On or about 5/14/25, Staff #1 made repeated demeaning and teasing comments throughout the day about Child #13's choice of clothing.
Plan of Correction: Two Birds immediately self-reported as soon as Two Birds was made aware of any concerns regarding Staff #1?s interactions with children. Staff #1 was immediately placed on administrative leave and has subsequently been terminated. Two Birds is installing cameras in all classrooms and studio spaces used by children. Teasing and demeaning interactions are explicitly prohibited in Two Birds? policies and procedures. Two Birds is conducting retraining with all employees regarding appropriate and inappropriate verbal interactions with children as well as additional mandated trainings on inclusivity. Two Birds is also mandating that all employees repeat Child Abuse and Neglect Recognition and Reporting / mandated reporter training and is facilitating discussions with staff regarding reportable behavior. Such training will be repeated on a regular basis.
May 21, 2025 ? Staff #1 placed on administrative leave
May 22, 2025 ? Staff #1 terminated
July 25, 2025 ? Cameras installed
Ongoing throughout July and August ? retraining across appropriate and inappropriate interactions, mandated reporting, inclusivity and facilitated group discussions
May 21, 2025 ? Staff #1 placed on administrative leave
May 22, 2025 ? Staff #1 terminated
July 25, 2025 ? Cameras installed
Ongoing throughout July and August ? retraining across appropriate and inappropriate interactions, mandated reporting, inclusivity and facilitated group discussions
Standard 8VAC20-780-410-7
Systemic deficiency.
The following actions or threats thereof are forbidden to include punishment for toileting accidents.
Between October 2024-May 2025, Staff #1 was observed by other staff punishing children for their toileting accidents by smacking them in the head or speaking to them in a stern voice/manner. The following children were punished for toileting accidents: Child #1, #2, #4, #5 and #7.
The following actions or threats thereof are forbidden to include punishment for toileting accidents.
Between October 2024-May 2025, Staff #1 was observed by other staff punishing children for their toileting accidents by smacking them in the head or speaking to them in a stern voice/manner. The following children were punished for toileting accidents: Child #1, #2, #4, #5 and #7.
Plan of Correction: Two Birds immediately self-reported as soon as Two Birds was made aware of any concerns regarding Staff #1?s interactions with children. Sta #1 was immediately placed on administrative leave and has subsequently been terminated. Two Birds is installing cameras in all classrooms and studio spaces used by children. Two Birds has made a clinically trained counselor available to any potentially impacted child and their family. Two Birds has partnered with a clinically trained counselor to work with classrooms, support coaching and teaching practices, and provide a resource to both families and staff. Verbal and physical discipline is explicitly prohibited in Two Birds? policies and procedures. Two Birds is conducting retraining with all employees regarding appropriate and inappropriate physical interactions with children as well as positive behavior reinforcement. Two Birds is also retraining teachers who work with potty-training aged children on positive support and reinforcement of toileting. Two Birds is also mandating that all employees repeat Child Abuse and Neglect Recognition and Reporting / mandated reporter training and is facilitating discussions with staff regarding reportable behavior. Such training will be repeated on a regular basis.
May 21, 2025 ? Staff #1 placed on administrative leave
May 22, 2025 ? Staff #1 terminated
July 25, 2025 ? Cameras installed
June 30 and July 1, 2025 ? counselor available to potentially impacted families
July, August and September, 2025 with ongoing needs to be re-evaluated at that time ? partnership with counselor
Ongoing throughout July and August ? retraining across appropriate and inappropriate interactions, positively supporting toileting, mandated reporting, and facilitated group discussions
May 21, 2025 ? Staff #1 placed on administrative leave
May 22, 2025 ? Staff #1 terminated
July 25, 2025 ? Cameras installed
June 30 and July 1, 2025 ? counselor available to potentially impacted families
July, August and September, 2025 with ongoing needs to be re-evaluated at that time ? partnership with counselor
Ongoing throughout July and August ? retraining across appropriate and inappropriate interactions, positively supporting toileting, mandated reporting, and facilitated group discussions